Once you place an order with us, we will send an confirmation email to your email. If you do not receive it, it may went to your spam folder. Please check it, you are always welcome to contact us at support@kachushi.com, thank you.

Yes, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. For more details, please check here: https://www.kachushi.com/pages/customs-information-and-charges

Once we shipped out your order, you should be received it within 3-10 business days depend on your destination.

Since our of our armors are handmade by order, for most of the orders, our processing time is 4-6 weeks.

We accept payments via PayPal or credit card. Even if you do not have a PayPal account, you can still pay through their service with your debit or credit card.

Please note that all our armors are wearable, and it is also good for display.

Samurai Armor can be properly displayed on top of a Yoroi Bitsu. This storage box and display case come free with Gashira, Taisho, and Daimyo Suits. Each Yoroi Bitsu comes with a wooden stand for the purpose of displaying armor. Once you place the order, we will send you the instructions, it is easy to set up, less than 20 mins. 

Each suit or piece of armor is designed and crafted to fit the “average” adult male. Each armor comes pre-fitted for a person who stands between 5'6 and 6' tall with an average body type. The armor can be easily adjusted for a better fit by the owner.

Yes, you will get a discount if you order more than one piece, please contact support@kachushi.com before you place the order, we will provide a discount code to you, thank you.

Sorry, we did not accept orders on the phone, we only accept orders through our website.

Usually, we ship with UPS and SF Express. The transit time is about 3 to 10 business days depending on your ship-to address.

Yes, you can. For some reason you are not completely satisfied with an item(s) you have ordered from us, when the item(s) is damaged/defective, you may return it (within 7 calendar days after your tracking number has been marked as "delivered") for a return, replacement, or refund.

We offer custom Japanese Samurai Armor. All of our Samurai armors can be modified by changing the armor color, the accent plate color, and lace colors in the options. All of the Samurai Suits, Samurai Armors, and Samurai helmets are made to order and are not in stock. The handmade processing time for custom orders is about 4 to 6 weeks. Samurai Armor Measurements: Please provide the height, arm length, bust, waist, and length from the belly button to the chest.

If you like to order a custom armor, please contact us at support@kachushi.com, thank you.

If the shipping carrier confirms the package was lost during the transit, we will send a replacement to you.

Sorry, we do not accept returns for customized orders.

Yes, we can. Our skilled craftsmen are able to make a wide variety of armor from all across Asia. Please feel free to email us with any pictures, links, and/or details of the armor you would like to have replicated for a free estimate!